Dialog Box

Loading...

Frequently asked questions

Here are answers to some commonly asked questions. Or check out our 8 Top W4BC Fundraising Tips.

1. How do I set up a fundraising page?

In order to set up a fundraising page you will need to be registered to an event.

There are three ways of setting up your fundraising page:

      Option 1. Set up fundraising page when you register: Allows you to show how much you have contributed to the team page as an individual when you direct people to donate to your individual fundraising page.

      Option 2. If you're already registered but not set up an individual fundraising page (or someone else registered for you): Check your email as this will contain instructions for setting up your fundraising page and joining a team.

      Option 3. If you’ve registered and not received the above email: Check your ‘junk mail’ (or spam).

o Alternatively sign-in at the top of walk4braincancer.com.au and go to My Account at the top of the page.

o Go to your registration ticket under ‘My Event Registration’ and click ‘view’, search on the 'Team Name' or organiser's name and select the team.

o Then scroll to the bottom of the page and under ‘Fundraising’ click the personalised link that says www.walk4braincancer.com.au/my-fundraising/validate

 

2. How do I edit my fundraising page or team?

  • Sign-in at the top of walk4braincancer.com.au and go to My Account at the top of the page.

My Account | W4BC 

  • Under 'My Fundraising' you will see your fundraising page and or your team page which you can then click edit.

 

3.  I've set up my fundraising page, but get a 404 page error. What happened?

This is likely happening because you have 'hidden your page' which means it's still a draft and not published on the site (only you can access this to edit).

  • To publish your page, sign-in at the top of walk4braincancer.com.au and go to My Account at the top of the page.
  • My Account | W4BC 

  • Under 'My Fundraising' you will see your fundraising page, and a button to 'edit' on the right hand side which will take you to your fundraising page.

 

  • Click on 'Edit page'

 

  • Uncheck hide my page and click done. NB: ensure you're happy with your page as completing these steps will publish your page. 

 

    4.  How do I join a team?

    In order to join a team you will need to be registered to an event. 

    There are two options when joining a team:

    Option 1. Join with your individual fundraising page: Allows you to show how much you have contributed to the team page as an individual when you direct people to donate to your individual fundraising page. 

          o If you haven't registered: Find your walk and click 'register and join a team'. Then create your fundraising page, select your team and your name will appear on the team page.

          o If you're already registered but not set up an individual fundraising page (or someone else registered for you): Check your email as this will contain instructions for setting up your fundraising page and joining a team.

          o If you’ve registered and already have an individual fundraising page: Sign-in at the top of walk4braincancer.com.au and go to My Account at the top of the page. Go to your fundraising page and click 'join team', search on the 'Team Name' or organiser's name and select the team.

    Join a team | W4BC 

    Option 2. Join as a ‘NAME ONLY’ team member: You don't need to set up an individual fundraising page for this. Your name will appear on the team page but you won’t be able to see how much you’ve raised for the team, and can only direct people to donate to the team page.

          o Ask the team organiser to add you as a ‘NAME ONLY’ member (refer them to point 4 below).

    5.  I have set up a team. How do I add people to my team?

    • Sign-in at the top of walk4braincancer.com.au and go to My Account at the top of the page.

    My Account | W4BC 

    • View your team fundraising page and scroll down and click on 'ADD TEAM MEMBERS'.
    • You'll then be prompted to 'INVITE BY EMAIL' or 'ADD NAMES ONLY' to your team:
      • INVITE BY EMAIL:  This allows your friends and family to register to walk and create a fundraising page under your team.
      • ADD NAMES ONLY: you can enter names only for those who walking only or not setting up a fundraising page e.g. children under five years.  

    Add Team Member | W4BC  Invite | W4BC

    6.  Why was my photo rejected for my custom t-shirt?

    In order to get a great result for your custom t-shirt, we need a high resolution image so the photo on your t-shirt doesn't look blurry, or pixelated.

    We suggest using a photo that is in jpeg format and minimum 300dpi, or at least 1299 pixels high x 1299 pixels wide. 

    Alternatively you can email info@curebraincancer.org.au with your order number and we'll ensure the right photo is printed on your shirt. 

    To find out this information about your photo; 

    • Right click on the saved image on your computer
    • Go to properties
    • Click on the 'details' tab 
    • All the information you're looking for is in the 'image' section of this screen

     

    Have a question that isn't here? Please contact us and we will try to assist you with your query.