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Frequently asked questions

Here are answers to some commonly asked questions. Or check out our 8 Top W4BC Fundraising Tips.

1. How do I edit my fundraising page or team?

  • Sign-in at the top of walk4braincancer.com.au and go to My Account at the top of the page.

My Account | W4BC 

  • Under 'My Fundraising' you will see your fundraising page and or your team page which you can then click edit.

 

2.  I've set up my fundraising page, but get a 404 page error. What happened?

This is likely happening because you have 'hidden your page' which means it's still a draft and not published on the site (only you can access this to edit).

  • To publish your page, sign-in at the top of walk4braincancer.com.au and go to My Account at the top of the page.
  • My Account | W4BC 

  • Under 'My Fundraising' you will see your fundraising page, and a button to 'edit' on the right hand side which will take you to your fundraising page.

 

  • Click on 'Edit page'

 

  • Uncheck hide my page and click done. NB: ensure you're happy with your page as completing these steps will publish your page. 

 

    3.  How do I join a team?

    • If you have registered: go to the email containing your ticket and click on the 'Start Fundraising' button (you won't be able to join a team if you haven't registered).
    • If you're already registered (or someone else registered for you), check your email as this will contain instructions for setting up your fundraising page and joining a team. 
    • Then create your fundraising page and click 'join team', search on the 'Team Name' or organiser's name and select the team.

    Join a team | W4BC 

    • Your fundraising page will then appear under the team page. 
    • If you haven't registered: find your walk and click 'register and join a team'. Then create your fundraising page and it will appear under the team page.

    4.  I have set up a team. How do I add people to my team?

    • Sign-in at the top of walk4braincancer.com.au and go to My Account at the top of the page.

    My Account | W4BC 

    • View your team fundraising page and scroll down and click on 'ADD TEAM MEMBERS'.
    • You'll then be prompted to 'INVITE BY EMAIL' or 'ADD NAMES ONLY' to your team:
      • INVITE BY EMAIL:  This allows your friends and family to register to walk and create a fundraising page under your team.
      • ADD NAMES ONLY: you can enter names only for those who walking only or not setting up a fundraising page e.g. children under five years.  

    Add Team Member | W4BC  Invite | W4BC

    5.  Why was my photo rejected for my custom t-shirt?

    In order to get a great result for your custom t-shirt, we need a high resolution image so the photo on your t-shirt doesn't look blurry, or pixelated.

    We suggest using a photo that is in jpeg format and minimum 300dpi, or at least 1299 pixels high x 1299 pixels wide. 

    To find out this information about your photo; 

    • Right click on the saved image on your computer
    • Go to properties
    • Click on the 'details' tab 
    • All the information you're looking for is in the 'image' section of this screen

     

    Have a question that isn't here? Please contact us and we will try to assist you with your query.